How to gain business during Corona

Health concerns aside, it has now become clear that coronavirus will not pass without leaving some long-term business and economic consequences in its wake. While it might be tempting to focus on problem solving issues as they arise it’s crucial to plan for the future of your business and be fully prepared for what will come next. We have created a eight-step guide to getting started.

1. Discover leads and customers ahead of time

Many businesses are focusing on the here and now, struggling to maintain normal running operation; with this in mind, now may be your chance to build a new network of prospective customers. Putting time and effort into generating new leads now will ensure that you have a list of potential customers to rely on once things have calmed down.

In addition, your leads should have increased confidence in you as a business. If you’re looking for new clients at a time when most of your competition is going through a crisis, you’re showing your customers you’re on steadfast and able to offer the same level of service, regardless of any situation.

2. Adapt your services to the current situation

In many parts of the world, the general public being advised to stay at home poses serious difficulties to businesses. If your company relies on face-to-face, in-store interaction with clients, this presents a serious threat, particularly in the long run.

Be creative and brainstorm different ways you can still deliver your service or products. One obvious example is that of restaurants and cafes operating home-delivery only or offering free delivery, discounts, weekly or monthly subscription-style deals and other incentives helps to stay ahead of the competition.

Young manger packing office stuff and attaching note to computer screen while preparing for work from home during coronavirus epidemic
Concerned young businesswomen in protective medical masks reading news on coronavirus outbreak on computer screen

3. Market your solutions considering Corona

Ask yourself whether your product or service could be of additional use or relevance in the midst of the coronavirus crisis, and adapt your marketing to reflect this, especially if you’re introducing an altered service for the duration of the outbreak.

Increased and flexible marketing is also crucial right now, because many people will wonder whether certain businesses are still operational. Make sure your target audience knows you’re open and still going strong.

4. Make sure your services will still be relevant at later phases

It’s important to consider not only how to survive as a business during the outbreak, but also to have a strategy in place for what’s going to happen afterwards. Don’t assume that once the threat to public health has passed, things will just go back to the way they’d been before the outbreak.

One key consideration is that being confined to their homes will likely lead to many customers switching to online or otherwise remote solutions, and it shouldn’t be assumed that post-coronavirus, they will go back to the solutions they’d used prior to the outbreak; particularly if these solutions are valuable and more convenient. It’s important to be flexible and adapt your services so that they are not only useful during the outbreak, but remain the best choice once everything has calmed down.

Сoncept of safe home delivery in a pandemic. Coronavirus 2019-nCov Protection. Courier Paper bag hand in medical glove.Copy space .
Portrait of young woman with face mask working indoors in cafe, disinfecting counter.

5. Identify the challenges to your business

In order to strategize effectively and implement all of the above points, a good starting place is a list of challenges your business might face. It’s crucial to strategize for different scenarios and take every possibility into account.

Consider everything from disruption of supply chains to difficulties in communication, generating customers and competition with other businesses in your market. Regardless of how you think the outbreak is going to pan out and how it might affect you, plan for every conceivable scenario, including the worst you can imagine.

6. Plan solutions with several scenarios in mind

Once you have your list of challenges, it’s time to develop several solutions to each. It’s impossible to accurately simulate what’s exactly going to happen, so it’s better to put the work into preparation and strategizing now than be caught unawares and unprepared.

Teamwork concept using white puzzle pieces being fitted together by three male and female hands in a challenge, brainstorming and solution concept.
Man trying to generate a good idea

7. Use alternative solutions to maintain daily operation

If it hasn’t done so already, coronavirus will likely disrupt your travel arrangements, communication, staffing and perhaps even supply chains eventually. Instead of simply cancelling business plans, events and trips, brainstorm creative alternatives and solutions.

For example, if you’re due to receive a visit to your office or production area — for instance, from a prospective customer — they might be unwilling to make the trip given the current state of affairs. Offer them an alternative, such as a FaceTime meeting. Or if the main purpose of their visit was to see your premises, send pre-recorded footage.

8. Implement tech upgrades to keep communication flowing

With the potential threat of most, if not all, of your staff working from home at some point, it’s important to plan ahead how to ensure communication will remain as efficient as possible. Phone calls and chats are not going to be fast enough, especially with all the home-life distractions.

Consider using online platforms for your planning and comms, Google Docs for collaborative documents that everyone can edit and comment on, Asana or similar software for business planning that keeps everyone on the same page and the likes of Coggle or Stormboard for brainstorming and file-sharing.

Start introducing these now, so that if worst comes to worst and everyone stays working from home, they’ll be comfortable and proficient with the new methods of communication.

There’s no telling how this situation will unfold in the coming months and the impact it will have on the economy for all. For businesses of all kinds, it’s important not to give up, to have a firm strategy in place and to remain adaptable and flexible in order to remain successful. We are very much still in the thick of the pandemic and it’s still not too late consider adapting your business with corona in mind.

Face mask hanging on computer screen in an empty office

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